What to do if you receive a multi-factor authentication notification when you aren't trying to log in
Oct 01, 2020
307
When multi-factor authentication is enabled on a service, you should only receive a notification when you are actively logging in.
If you receive a notification when you are not attempting to log in, there is a good chance your account credentials have been compromised. Do not approve the sign-in.
Perform the following steps immediately:
- Reset your password for the associated service. Most services allow you to change your password using a forgot password link on the login screen or via your profile after logging in.
- For TSDF Network and Office 365 accounts, see the article on Resetting your TSDF Network and Microsoft Office 365 Password.
- Submit a ticket informing TSDF's Technology Department of the concern.
