Citrix is used to connect to Database View for Raiser's Edge (RE), Financial Edge (FE) and Grant's Edge (GE).
# While using VPN and attempting to save files from database view of Raiser's Edge (RE), Financial Edge (FE) or Grants Edge (GE), sometimes the network drives (i.e. X: or G:) are not available. ## _**Solution:**_ 1. Close all open applications which use [citrix][1]. 2. Make sure you are connect to VPN. 3. O…
If you are experiencing issues accessing database view of Raiser's Edge, Financial Edge, or Grant's Edge, checking for updates to Citrix may resolve the issue. 1. Right Click on the Citrix icon 2. Select _Check for Updates_ ![][1] 3. In the pop-up screen, click _Download_ ![][2] 4. Less the download progress. Wh…