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Showing articles from Raiser's Edge tag

What applications use Citrix?

Citrix is used to connect to Database View for Raiser's Edge (RE), Financial Edge (FE) and Grant's Edge (GE).

Standards for Addresses and Salutations in RE & FE

Use the attached document to understand the standards for The Raiser's Edge (RE) and The Financial Edge (FE)

Network drives missing when saving files from RE, FE or GE database view

# While using VPN and attempting to save files from database view of Raiser's Edge (RE), Financial Edge (FE) or Grants Edge (GE), sometimes the network drives (i.e. X: or G:) are not available. ## _**Solution:**_ 1. Close all open applications which use [citrix][1]. 2. Make sure you are connect to VPN. 3. O…

How to update Citrix Workspace

If you are experiencing issues accessing database view of Raiser's Edge, Financial Edge, or Grant's Edge, checking for updates to Citrix may resolve the issue. 1. Right Click on the Citrix icon 2. Select _Check for Updates_ ![][1] 3. In the pop-up screen, click _Download_ ![][2] 4. Less the download progress. Wh…

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